Customer Service Excellence

The training course is practical and interactive, with emphasis on creating a supportive customer service and care environment to build confidence. Individual and group exercises enable the participants to exchange customer service ideas, build on existing strengths, try out new techniques and identify areas for further development.

The customer service training course will give delegates the confidence to be effective customer facing staff. Subjects covered will include understanding the relationship from the customer's perspective, greeting customers face to face and on the telephone, listening and communicating effectively, establishing and maintaining ongoing relationships with customers, handling complaints and dealing with difficult customers.

• Date: 15th July 2010
• Date: 4th November 2010

Location: 1 North Parade, Aberystwyth
Cost: £120 + VAT per delegate, per course
Time: 10am to 4pm

Book a Place Online

Use the form below to book a place on this course. You can choose to pay by cheque on invoice or online using a credit or debit card through Paypal.

Alternatively, you can download a booking form or contact us on 01970 630077