Customer Service Excellence
The training course is practical and interactive, with emphasis on creating a supportive customer service and care environment to build confidence. Individual and group exercises enable the participants to exchange customer service ideas, build on existing strengths, try out new techniques and identify areas for further development.
The customer service training course will give delegates the confidence to be effective customer facing staff. Subjects covered will include understanding the relationship from the customer's perspective, greeting customers face to face and on the telephone, listening and communicating effectively, establishing and maintaining ongoing relationships with customers, handling complaints and dealing with difficult customers.
- Date: 14th March 2012
- Date: 20th June 2012
Location: 1 North Parade, Aberystwyth
Cost: £120 + VAT per delegate, per course
Time: 10am to 4pm
Book a Place Online
Use the form below to book a place on this course. You can choose to pay by cheque on invoice or online using a credit or debit card through Paypal.
Alternatively, you can download a booking form or contact us on 01970 630077
SPECIAL OFFER – 2nd place half price at only £60! 3rd and additional places £30 off!All courses are also avaliable on an in-house fixed price basis and can be customised to suit individual needs.
Please contact us to discuss your requirements